1. Service provided by cpdt, 13 Cranbrook Road, York, North Yorkshire, YO26 5JB. Contact via e-mail here.

2. Calls are charged at UK rates of 50p/per minute (including VAT) UK ONLY at all times. If calling from outside the UK mainland call rates may vary. Calls made from mobile phones may vary and be subject to a 'connection charge' by the supplier of your mobile phone services. Calls made from network suppliers other than British Telecom (BT) may incur 'connection charges'.

   1. CPDT does not accept responsibility for call, connection, administration or any other 'additional' or 'in excess of' charges associated with calling the support number above billed to you if calling from anywhere within or outside the UK mainland or from any mobile or other network supplier. In such instances CPDT will not be held accountable or responsible for additional cost incurred and you will not be able to indemnify or otherwise claim or attempt to recover the unexpected or expected call costs from CPDT.

   2. Due to the nature of the service, refunds are not available/not possible. CPDT doesn't not accept responsibility for unexpected call costs as outlined in these Terms & Conditions.

3. All efforts are made to answer calls made to the number above as quickly as possible. However, under certain circumstances and due to the number of calls received this may not always be possible, especially during busy periods, in which case you may receive the engaged tone or an OGM message on calling the number above.

4. All efforts are made to keep calls as short and to the point as possible which are dependant on the following :

   1. The complexity of the problems being discussed.

   2. The practical skill level and/or ability of the caller to implement the advice given to resolve a problem or issue remotely under assisted guidance.

   3. Conversations not related to technical and or computer issues that may occur during natural discourse between two or more people.

   In such instances where this leads to unexpected call costs CPDT can not be held responsible and you will not be able to indemnify or otherwise claim or attempt to recover the call costs from CPDT.

5. All efforts are taken to assist callers resolve their problems as 'completely' as possible but no guarantee or warrantee to that effect can be or is given, implied or otherwise. Unresolved issues left in place at the termination of a conversation are the responsibility of the caller and not CPDT.

6. CPDT reserves the right to terminate a call if, but not limited to the following:

   1. Caller becomes abusive or argumentative in any way.

   2. Caller refuses or 'dodges' answers to particular questions pertaining to software or hardware loaded onto a computer.

   3. Caller refuses to answer questions of 'legality' and licensed ownership pertaining to software or hardware installed on any given computer being referenced.

   4. The problem needing to be resolved is related to 'warez', 'cracked', 'copied' or otherwise illegal or illegitimately bought, owned or licensed software or hardware. Proof of legal ownership will be asked for.

   5. The caller is not in front of the computer that needs a problem resolving when they call. Due to the technical nature of many problems 'taking notes' is not sufficient to resolve any given issue and may, in inexperienced hands, result in more harm than good. In such instances CPDT can not be held responsible for issues caused or resulting from negligence, incomplete or inappropriate application of any advice or information given.

7. CPDT does not accept reverse call charges to the above support number.

8. If calling from home where caller is not the home owner or the name registered against the telephone service used (caller is not the bill payer) please be sure to have the bill payers permission before calling, or at least make them aware of the potential costs involved in calling the support line above.

   1. In instances where failure to notify the bill payer of calls made to the support line above, CPDT can not be held responsible or accountable for the misuse, abuse or mistrust arising from the bill payer not being made aware of any possible, eventual or actual call charges incurred whilst using the support number listed above; you will not be able to indemnify or otherwise claim or attempt to recover the call costs from CPDT.

9. Some personal details and/or data will be required when calling for reference purposes only. Any information is kept secure under the Data Protection Act and not passed on to any unrelated 3rd parties except on the occasion that :

   1. The governing body over the premium rate services, the ICSTIS, should require them.

   2. Any legal issues or disputes arising which result in the necessity of some or all data being handed over to the relevant authorities should they be required.

10. Calls are not currently monitored but notes are taken for the purpose of 'tracking' problems being advised on or for future reference and internal use, subject to paragraph 8 above.

11. CPDT can not be held responsible for damage of or to hardware, software, or the loss of or to, or corruption of or to data stored on a computer whether caused directly or indirectly as a result of advice given. Callers will be given 'fair warning' of potential problems before being asked if they wish to proceed. Callers are solely responsible for the actual implementation of any advice offered, including taking the appropriate steps to protect their computer equipment, software and data before, during and after calling the support line. CPDT does not offer any 'warrantee' or 'guarantee' for the correctness of the information given when it is based on the initial information received from the caller. Advice is given 'in good faith' and 'to the best of our knowledge' and it is expected that it should be treated as such.

    1. In the event of damage to or data loss due to the implementation of advice given (whether directly or indirectly) CPDT can not be help responsible or accountable for recovery, repair or the costs involved with fixing associated problems. Customers will not be able to indemnify or otherwise claim or attempt to recover costs from CPDT.

    2. Any advice, comments or other information acted upon, implimented or otherwise used is done so at the callers sole/own risk and volition. CPDT can not be held responsible for damage caused in such instances.

12. In the event that, if for any reason, the any warrantee or guarantee attached to any given computer equipment, and/or hardware or software is made 'void' in correcting a problem CPDT cannot be held responsible - subject to paragraph 4 and 10 above. By calling the support number it is given that it is understood callers are fully aware of the implications of repairs carried out by personnel other than that of the original equipment supplier. In the event of voiding a warrantee or guarantee compensation or recompense cannot be sought from cpdt, callers will not be able to indemnify or otherwise claim or attempt to recover costs from CPDT.

13. CPDT reserves the right to change, alter or modify these Terms and Conditions without prior notice.

web - e-mail - 0904 703 1350 (Calls cost 50p/per minute at all times*)